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Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer ...
Business Insider via Yahoo News· 1 hour agoAI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner....
Barron Trump's working "customer service," millionaire says
Newsweek· 2 days agoBarron Trump was recently praised by a millionaire entrepreneur for his sincerity, with the son of...
Xiao-I Corporation Announces Strategic Partnership with Top Hong Kong Insurance Company to Enhance...
FOX 59 Indianapolis· 8 hours agoXiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading artificial intelligence...
How packaging OEMs are winning talent wars
Packaging Gateway via Yahoo Finance· 1 hour agoExploring how OEMs are developing innovative strategies to attract and retain skilled technicians for top equipment performance and customer...
RI's Ocean State Job Lot named one of the best managed companies in the US. Here's how they did it.
The Providence Journal via Yahoo Finance· 39 minutes agoOcean State Job Lot's business strategy The business strategy for Ocean State Job Lot is to buy...
Vice president of operations retiring from Logansport Savings Bank
Pharos-Tribune· 47 minutes agoAfter 43 years of service in the banking industry, one of Logansport Savings Bank’s leaders is...
Amy Tan’s ‘The Backyard Bird Chronicles’, The Nightmare of Customer Service - WHYY
WHYY· 10 hours agoA boom in AI chatbots, the outsourcing and decimation of call centers, dead end phone menus and...
Diners left £180 of restaurant bill unpaid
BBC via Yahoo News· 47 minutes ago"When they were about to pay, they refused to pay the whole bill." One customer then "threatened to smash" the owner' face through the wall, he said. "I...
Cart.com to support ModCloth with omnichannel fulfilment capabilities
Retail Insight Network via Yahoo Finance· 1 hour agoThe retailer will use Cart.com's third-party logistics solutions from their New Jersey facility to...
NAB and Banked launch Pay by Bank
Retail Banker International via Yahoo Finance· 45 minutes agoThis makes it easier for merchants to give Australians more choice and control in the way they pay. Pay by Bank capability will enable merchants to send...
