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Council Post: Maintaining Human-Centered Service In The Face Of Chatbots
Forbes· 11 hours agoKamran Adil is the CEO of Cloudtech, a consulting services company that helps customers modernize...
Henson promoted to Winona customer service team
Goshen News· 2 hours agoWinona Powder Coating has announced the promotion of Khloee Henson to the company’s customer service team. Henson began working for Winona in her junior...
Council Post: Understanding Silent Signals: What Customers Really Want You To Know But Don't Tell...
Forbes· 11 hours agoSilent signals from customers are like whispers in a crowded contact center—often overlooked but...
How Bombardier continues to revolutionize its customer service offering
FlightGlobal· 11 hours agoThis investment in its aftermarket offering mirrors Bombardier’s single-minded focus on business...
Are you unknowingly sabotaging your customer service calls with these blunders?
TechBullion· 2 days agoNo one eagerly picks up the phone to call customer services, but at times, it’s a necessary ordeal....
Cherry Street Services, Inc. Data Breach Alert: Issued by Wolf Haldenstein Adler Freeman & Herz LLP
WKRN Nashville· 2 hours agoWolf Haldenstein Adler Freeman & Herz LLP, a preeminent national consumer rights law firm, is investigating claims on behalf of customers of Cherry Street Services ...
Virgin Media remains most complained about broadband and landline provider
PA Media: Money via Yahoo Finance· 6 hours agoRocio Concha, Which? director of policy and advocacy, said: “At a time when many telecoms firms have...
Scottish Power to pay £1.5 million for overcharging customers
PA Media: Money via Yahoo Finance· 7 hours ago“While many consumers will rightly consider switching, Scottish Power must urgently make...
Walmart Rolls Out Major Changes For Customers. What to Know
Time via Yahoo News· 3 hours agoDollar General announced that it would remove the self-checkout option from 300 stores while...
Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers...
WMBD - FOX 43 Peoria· 1 day ago(NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the highest ranking in the HFS Research Horizons ...
