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Customer service rep sues DTE: I was forced to stay on phone with masturbating customer
Detroit Free Press via Yahoo News· 24 hours agoDTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague ...
How AI Changes The Banking Industry
International Business Times· 6 hours agoAI-driven chatbots and virtual assistants will streamline the front office, personalize customer service, and improve banks' top and bottom lines,...
These retailers are currently hiring at Vintage Faire Mall in Modesto. See what they pay
Modesto Bee via Yahoo News· 3 hours agoThe retailer is looking to hire: A home commission associate, who is responsible for driving sales...
Reduced-fare MetroCards now available for eligible customers at all NYC MTA customer service centers
Staten Island Advance· 2 days agoThose who qualify for reduced-fare MetroCards can now apply in-person at an MTA customer service...
My Week In Cars: New Steve Cropley/Matt Prior podcast (ep. 79)
Autocar articles via Yahoo News· 14 minutes agoMake sure you never miss an Autocar podcast. Subscribe to our podcasts via Apple Podcasts, Spotify,...
AI chatbots are taking over customer service, but most of us would rather wait for a human
Fast Company Magazine· 19 hours agoFor busy consumers hoping to quickly resolve an issue through customer service, no seven words are...
Botched FAFSA rollout leaves students in limbo, and some wonder if their college dreams will...
The Virginian-Pilot· 2 hours agoThe last thing standing between Ashnaelle Bijoux and her college dream is the FAFSA form — a...
Yellen touts success of IRS pilot program that allowed direct free filing of tax returns
North Dakota Monitor via Yahoo News· 5 hours agoWASHINGTON — The U.S. Internal Revenue Service saw a successful tax filing season, providing high...
Over here, Southwest! Can Knoxville airport's new incentives woo more airlines?
Gannett via AOL· 6 hours agoSouthwest leaders will say that the airline is finally able to enter the Knoxville market. For...
Good customer service: Does it still matter? Should it be celebrated?
The Yuma Sun· 3 days agoEditor’s note: This story first appeared in the February-March edition of BIZ magazine, a...
