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Best of Lawrence | Best of Lawrence Profile: KB Painting, focused on extending excellent customer ...
Lawrence Journal-World· 2 hours agoHow does it feel to receive this recognition from the community? Being voted the “Best of Lawrence”...
Why I Need My Own Chatbot to Deal With Customer-Service Chatbots
The Wall Street Journal· 2 days agoCompanies use often-annoying chatbots to interact with customers. That information (and the other ...
Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 4 days agoThe growing presence of non-human entities that can autonomously make purchasing decisions and engage in transactions like buying goods and services is transforming how organizations ...
Council Post: Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A...
Forbes· 2 days agoMukul is the Head of Support Engineering at PubNub, which powers apps for virtual work, play,...
Customer service staff hired at HMRC – without speaking to a human
The Telegraph via Yahoo News· 7 days agoHM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer ...
The Ever-Growing Influence of User Feedback on Online Gambling Platforms
Mountain West Wire via Yahoo News· 1 day agoThe online gambling industry has experienced exponential growth in recent years. As more...
Doyle Moving Services Announces Website Update and Services Expansion
Digital Journal· 4 days agoThe updated website, which goes live today, has been redesigned with user experience...
SAP BrandVoice: Customer Retention: Best Solutions For Real Results
Forbes· 2 days agoIn this exclusive Q&A, Stefan Steinle, executive vice president and head of Customer Support, SAP...
Empowering Frontline Workers: The Key to Customer Loyalty
CMSWire· 2 days agoEmpower frontline workers with real-time insights and comprehensive data to make better, more...
Nathan Read on Americans with Disabilities Act (ADA) | JD Supra
JD Supra· 36 minutes agoJD Supra is a legal publishing service that connects experts and their content with broader audiences of professionals, journalists and associations. This Privacy Policy describes ...